Human support · Gromby LLC
Questions deserve a clear address.
Email one human route for access, delivery, billing, refunds, Vale Circle, privacy, or an editorial correction.
Support routes
Access and delivery
Your purchase did not arrive?
Email the purchase address, the product name, and the approximate checkout time. We can check the Stripe payment and Mailgun delivery record and resend an access message when appropriate.
Email access supportRefund and guarantee
Need to use the 14-day route?
Open the system, review the method, and use the included materials with a safe, redacted source within 14 days. If you cannot produce one editable first-asset draft from the information you provide, contact support through your receipt for a full refund. This covers clarity and access—not reach, income, or another person’s behavior.
Read the guarantee termsBilling and Vale Circle
Questions about Vale Circle?
Vale Circle is currently a waitlist only. Joining does not start a membership, authorize a charge, or create a renewal. If paid membership opens later, its price and recurring terms will be shown before checkout. One-time offers do not renew.
Email billing supportPrivacy and corrections
Need a record changed?
Ask to access, correct, delete, or unsubscribe information tied to your email. For a factual or disclosure concern, use the corrections route. Send only the minimum context needed to locate the issue.
Email privacy supportHow the operating path works
Stripe processes checkout and payment events. Mailgun sends transactional purchase and delivery messages. Support replies are handled through the support email above. Convex stores the application records needed for leads, consent, orders, entitlements, delivery jobs, and operational events. The privacy notice explains collection and retention in more detail.
Keep your message small
Do not send passwords, API keys, full payment details, health or therapy information, identity documents, precise locations, or another person's private information. We aim to route messages during normal support operations, but this email route does not promise a guaranteed response time or professional advice.
Read the terms for purchase rules and the privacy notice for data choices.